Please have as many of these details as you can:
- Exact location of the vehicle (street name, postcode, nearby landmark or pound address).
- Vehicle registration number (number plate).
- Vehicle make, model and colour.
- Whether the vehicle is drivable or completely immobilised.
- Whether you are at a police or council pound – and the name of the pound.
- Any reference or case number given by the police or pound.
- Where you want the vehicle taken (home, garage, another address or pound).
Typical call-outs include:
- Police and local authority pounds across London.
- Breakdowns and accidents on London streets and A-roads.
- Home start and jump start visits at your address.
- Vehicle movements between garages, homes and storage locations.
If you are unsure whether your location is covered, please call us and we will confirm how quickly we can get to you.
We do not sell your details or use them for unrelated marketing. Your information is used to manage your booking, handle payments and, where necessary, to communicate with the police, local authorities or pounds about your recovery.
For more detail, please read our Terms and Conditions.
Is it better to call or use the form?
If you need help right now, especially if you are at the roadside or at a pound, please call us. Phone calls are always given priority and we can usually give you a clear time and price on the spot. Forms and messages are checked regularly, but response times may be slower.
How quickly will you respond to my message?
We aim to respond to online messages and call-back requests as quickly as possible during the day and evening. Overnight, response may take a little longer. If your situation is urgent, always call us instead of waiting for a message reply.
Which areas do you cover?
We cover Greater London and many surrounding areas, including journeys to and from police and council pounds, homes, garages and storage yards. If you are outside London, call us with your location and we will let you know if we can assist or recommend another service.
Can you help if my car is at a police pound?
Yes. Police and local authority pound recovery is one of our main services. We can meet you at the pound, help you understand what is needed and then safely transport your vehicle to your chosen destination.
Calling us is always the quickest way to get a confirmed arrival time and price.
