By accepting a quote given by us, you are deemed to have fully accepted our terms and conditions.
All police and local pound recoveries will have to be paid in full before the vehicle is released from the pound.
If the customer is not present, an admin fee of £75.00 will be charged. Failed collections are non-refundable, unless it is our fault. All documents for vehicle release will need to be emailed and money transferred via bacs prior collection.
Recovery only provides up to ten miles of towing from the point of assistance.
Recovery for vehicles under 3.5 tonnes GVW is defined as a round trip of more than 20 miles. For example: breakdown to delivery destination is 11 miles, giving a round trip of 22 miles. Charge will be fixed rate of £87.23 plus 22 miles at £1.75 per mile, totalling £125.73.
Should the Vehicle need specialist equipment including, but not limited to, dolly wheels, go-jacks, and winching, lifting freewheeling hubs or require additional labour to recover it, extra fees will be charged.
If the recovery exceeds 10 miles round trip, the recovery will need to be paid in advance.
You may cancel Your Roadside Assistance request within 5 minutes at no cost to you.
If more than 5 minutes have elapsed after the Service Provider has been dispatched and prior to their arrival, we reserve the right to charge You a Cancellation Fee of £50 and the remaining balance will be refunded to you minus any charges incurred (admin fee, mileage, ulez, congestion charge/toll etc.) as long as we have not reached you beforehand.
You will be charged the FULL amount of the quoted service price where the Service Provider,
arrives at the Location and You cancel for any reason at that time;
You are not at the Location;
the Service Provider determines that You have inaccurately stated the condition of Your Vehicle or the problem with the Vehicle where the cost of service may be higher than initially quoted and You cancel Your Roadside Assistance request